Online Program Delivery
Presenter: Tech Impact
Cost: Free
Technology can help you deliver information and services to more people for less money, but only if you have the right tools and understand how to use them.
This three-day course will provide an overall framework for thinking about when technology can help—and when it can’t. Social media, websites, video conferencing, texting, document assembly—Tech Impact will explore a wide range of examples of nonprofits using online and mobile technology to reach more people with programs and services.
Throughout this course, you will:
- Review the landscape of technologies that might be helpful in delivering information.
- Think through what resources work best online and which best fit your organization and its mission.
- Explore technologies you can use to provide help remotely and best practices to carry them out successfully.
- Learn how to successfully build and maintain a community of clients online.
- Consider metrics that can help you track the success of your online services and resources.
Tuesday, September 22, 2020
12-1:30 p.m. CT
Tech Impact will start with an introduction to the course and an overview of opportunities to use online technology for program delivery. Then they’ll dive into self-serve information—how to provide information where and when a constituent needs it. They’ll cover strategic ways to use your website, eLearning, videos, simple expert systems, and document assembly tools to give people access to tools and resources that will improve their lives or further their cause.
Session 2: Helping Clients Remotely
Wednesday, September 23, 2020
12-1:30 p.m. CT
There are more technologies than ever that can facilitate live help for people who struggle to get the information and services they need. Tech Impact will help you think through live video conferencing, chat, text messaging, kiosks, and the challenges of providing remote services.
Session 3: Building Communities
Thursday, September 24, 2020
12-1:30 p.m. CT
In what ways can you provide forums for service recipients to talk to and help each other? Social media provides opportunities to both convene groups and to provide services, but you’ll need to tend to these communities to ensure they flourish. After learning about building communities, Tech Impact will wrap up the course with an overview of what metrics you might want to track, and a quick look at tools that help you determine the success of your tactics.
NDANO offers live in-person and online learning opportunities for nonprofits, often with partners. Members receive discounted rates on all NDANO events. All times are Central unless otherwise indicated.
Do you have a learning opportunity or event for North Dakota nonprofits to add to our calendar? Email NDANO with the details.
